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FAQs

  • Who are you?Open or Close

    We are Trustee Transportation, a company that operates in the Atlanta metro area; we specialize in being the one-stop shop for family transportation. We have a strong position in the market and will continue to expand our business into more areas around Atlanta. We take pride in our professionalism, delivering 110% of what is expected of us on every trip. We are the #1 choice when it comes to driving youth and senior citizens safely and responsibly, making life easier for families who have busy schedules and need transportation assistance. We can make the arrangements for safe pickups, eliminating stress.

  • What is your schedule?Open or Close

    Hours of operation: Monday through Friday, 6:30 a.m.–6:30 p.m. However, we offer our services outside of this time frame upon request.

  • What type of clients do you service?Open or Close

    We cater to senior citizens and children ages 8 and up. However, we also provide family members service to the airport for business trips or vacations, or even to special events like concerts, proms, or dinner in the city.

  • What happens if I have to cancel an appointment?Open or Close

    We have a strict punctuality policy, and in return we expect the same from our clients. If you want to cancel an appointment, make sure you call us at least 72 hours before the agreed time to avoid any cancellation fees.

  • Do you accept last-minute calls?Open or Close

    We understand that emergencies can occur. Trustee Transportation should be able to respond to your last-minute calls, although it is out of our standard mode of operation. Call us, be it urgent or not, and our customer support will always provide you with the information you require to better resolve issues that inconvenience you.

  • Why should I call Trustee Transportation?Open or Close

    There are multiple companies that deal with child transportation these days, and sometimes it’s hard to decide which one to go with, especially if you are a first-time customer to such services. We separate ourselves from our competitors with our high-quality services and customer satisfaction. We use professionalism and trust as tools to guarantee your customer satisfaction as well as to improve the profitability of our business. When you call us, we guarantee our team will strive to deliver 110% of what you expect any time, all the time. Call us now and you will find out for yourself that you made the right choice!

  • Do I need to inform the school of our collaboration?Open or Close

    Yes. In cases where the institution needs to give approval so we can pick children up, you will have to make sure they are informed of the situation and that all necessary paperwork has already been completed to make the process run more smoothly.

  • What happens if there is an emergency and my child needs to be picked up earlier than anticipated?Open or Close

    Trustee Transportation will take care of picking up your child earlier than agreed when the schedule permits, if the situation is not life-threatening. We will make sure he or she reaches the destination safely as per our agreement. Customer support will instruct you further on what you need to know if such a situation should arise.